Help Center

Everything at Heather's Confections is hand-made by me and production is done weekly. I don't usually have stock on=hand so an order can take up to 7 days to process but it only takes a couple of days to ship to you. You and your loved ones will receive their goodies quickly. 

Yes, we use the major credit card company processing companies as well as Paypal for safe and secure transactions. You can order with confidence at Heather's Confections.

Please refer to the Shipping section a little further down in the FAQ.

Reach out to me via email at heather@heathersconfections.com and I can resolve the issue for you.

You should be able to cancel the order by logging into your account, under the My Orders section and selecting the 'Cancel' button.

After processing, your package usually takes 2-3 business days to get there. Some APO and special circumstance addresses may take longer.

Shipping varies by weight and location. Please check the website upon checkout for more precise information.

In a box.

Oh no! Don't fret. I want you to be able to get that discount. When you are checking out, there is a box to enter your coupon code. Just enter the code exactly as you see it and it should apply to your order. If you have any problems, reach out to me at heather@heathersconfections.com.

Easy peasy! All you need to do is sign-up for my Newsletter. I send out most of my offers via that avenue. I also post them on Instagram, Facebook and Tumblr. 

I sure do. I am always looking for businesses that wish to help their brand by helping expand mine. I look for top-notch retailers and distributors to disseminate my gourmet brittle and toffee. Scroll down to the bottom of my website. In the footer, click the Wholesale link to find out more. You can sign up for consideration there. Good luck.

Unfortunately, since my product is perishable and hand-made, I do not offer returns at this time. If you have heard of my goodies or have tried them, then you know there is no reason to ever want to return my delightful treats.

In most siuations, the answer is No. If your package is lost or damaged by USPS, UPS and/or Fedex then some assistance can be offered. Reach out to me for more information regarding this instance.

No way! I use a 60,000 square foot certified gluten-free commercial production facility located in Huntington Beach, CA. See my Facilities link in the footer at the bottom of my website.

I proudly produce my delicious goodies at my 60,000 square foot certified gluten-free commercial production facility located in beautiful "Surf City" Huntington Beach, California. Check it out by clicking the link labeled 'Facilities' in the footer at the bottom of the page on my website.

Yes

Yes. Mainly our Peanut varieties because of the high protein content in the peanut leguime.

Yes